The bakery Shop will not offer refunds or exchanges for custom products that meet our quality standards once a cake has been picked up/delivered and “Accepted” by you or another designated party. Additionally, under no circumstances will Out of the Bubble bakery provide a refund in excess of the cost of the order. All products are the responsibility of the customer once it leaves our possession. Refund requests due to decorating style, color shade, or general decoration design will not be honored or considered. We only give refunds if the product does not meet the flavor, size, and general description detailed above.
The Bakery Shop may consider a store credit if the product is brought back to us and the quality of the cake flavor or texture is determined not to meet our standards within 24 hours of your event. Please note, we do taste our cakes daily to ensure the highest quality. Quality determination is solely at the discretion of Out of the Bubble Bakery. Our cakes are baked from scratch with all-natural ingredients and need to be kept out at room temperature for at least an hour prior to serving. Keep in mind, variety in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.
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